Looking to lead a high-performing team in the automotive sector? This role is for you!

We are seeking a Fixed Operations Manager at Land Rover Brossard. You will be responsible for steering the service department and developing an exceptional customer experience, while ensuring the operational performance and profitability of the department.


Job Description

  • Lead the after-sales service department and supervise a team of technicians, service advisors, and coordinators to ensure high-quality service within established deadlines.

  • Define and track operational objectives and Key Performance Indicators (KPIs) such as customer satisfaction, first-time fix rates, average repair times, and profitability.

  • Optimize appointment, diagnostic, repair, and invoicing processes; oversee parts and inventory management; and ensure compliance with standards and procedures.

  • Work closely with the sales department and the group network to maximize value-added services and customer loyalty.

  • Guarantee safety, quality, and regulatory compliance while fostering team development and engagement.

  • Ensure adherence to safety standards and company procedures.

  • Collaborate with the parts, sales, and administration departments.

  • Train and develop employee skills.

  • Maintain professional relationships with suppliers and partners.


Candidate Profile

  • Minimum of 3 years of experience in a service manager role or operational management within the automotive industry.

  • Relevant degree (e.g., Administration, Management, Engineering) or equivalent; training in management and continuous improvement is an asset.

  • Proven leadership, excellent communication skills, a strong sense of customer service, and the ability to lead multidisciplinary teams.

  • Proficiency in after-sales management tools (diagnostics, parts, warranty, scheduling, DMS/CRM) and performance analysis; results-oriented with strong problem-solving skills.

  • Ability to analyze performance indicators and make strategic decisions.

  • Excellent communication and problem-solving skills.

  • Bilingualism (French/English) is preferred; ability to work in a dynamic environment and prioritize tasks.

  • Availability for a flexible schedule to adapt to the operational needs of the network.


Required Skills

  • Leadership and the ability to mobilize teams

  • Strong organizational skills and priority management

  • Results-oriented mindset

  • Analytical and planning skills

  • Excellent interpersonal skills


Working Conditions

  • Full-time position

  • Salary between $100,000 - $130 000 

  • Benefits according to company policy (group insurance, travel insurance, employee assistance program, etc.)

  • Professional work environment focused on operational excellence and technological innovation.

  • Integration into a growing automotive group with opportunities for career advancement and internal mobility.


Are you a leader in the automotive field looking for a new challenge? Join our team and contribute to the excellence of our service department.